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18/09/2021

Some 40 per cent of callers to exams helpline explore ‘other options’

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Some 40 careers advisers at the national Exam Results Helpline received a significant 3,800 calls yesterday (A level results day) from students (and their parents) who didn’t receive the exam results they expected and who needed advice about their future options.

Alongside queries about Confirmation, Clearing and Adjustment, 40% of callers were interested in pursuing university via other routes such as alternative further education qualifications, using a gap year to upgrade skills, re-sits and re-marks. Callers were also exploring new choices such as vocational learning routes and employment.

Delivered by UCAS on behalf of the Department for Education, the helpline – which has been running annually for over 20 years – is open daily for the next nine days (closing on Saturday 24th August).

It offers free impartial and expert careers information and advice to students across the UK receiving A level, GCSE and equivalent exam results who need advice about their future options.

Bev Allport, Exam Results Helpline adviser and careers adviser with 25 years’ experience, said:

“One of my calls was a late applicant who wanted to go through Clearing but wasn’t sure what degree he wanted to do. We explored what he was passionate about, his ambitions and subject choices and we also looked at his options for September 2014 instead of him rushing into a potentially wrong decision this year. By the end of our conversation, he realized that taking a year out could be a productive option for him, giving him time to find what he really wanted to do. I gave him plenty of ideas to explore work placements and internships in order to gain experience and help him establish his future career direction.”

The Exam Results Helpline can be reached on 0808 100 8000. Calls are free from landlines. Mobile network charges vary.

Further information including opening hours and student case study videos can be found at www.ucas.com/examresultshelpline

What is the Exam Results Helpline?

Telephone 0808 100 8000
Calls are free from landlines. Mobile network charges vary
www.ucas.com/examresultshelpline

Delivered by UCAS on behalf of the Department for Education, the Exam Results Helpline offers free, expert and independent information and advice to students who receive higher or lower exam results than expected and need to explore alternative options for their futures.
Supporting existing education and careers advice channels, the helpline opens once a year across the A-level, GCSE, Scottish Standard, Higher, Advanced Higher and Intermediate exam results period – offering a lifeline to students who don’t get the grades they expect and want to continue into further/higher education or pursue different routes such as re-training, careers, finding employment or taking gap years.
Each helpline adviser is fully trained with at least five years’ experience working in a careers based role and a relevant qualification.
The only careers helpline with access to specific Confirmation and Clearing data via UCAS, information and advice offered is timely and accurate, including:

• Higher and further education choices (university and college options)
• Confirmation, Clearing and Adjustment
• Skills, qualifications and subject choices
• Vocational learning routes
• Re-sits and re-marks
• Gap years
• Careers and employment
• Funding

The helpline is delivered by Skills Development Scotland from 6 – 14 August for students in Scotland receiving their Higher, Standard, Advanced Higher and Intermediate results and delivered by UCAS on behalf of the Department for Education from 15 – 24 August for students in the rest of the UK receiving their A level and GCSE exam results.

Opening hours
Thursday 15 August (A-level exam results day) – 0800:2000
Friday 16 August – 0800:1900
Saturday 17 August – 0900:1700
Sunday 18 August – 1000:1600
Monday 19 – Wednesday 21 August – 0900:1700
Thursday 22 August GCSE exam results day – 0800:1900
Friday 23 August – 0900:1700
Saturday 24 August – 0900:12noon

Important information
The Exam Results Helpline is different to the UCAS Contact Centre helpline
The UCAS Contact Centre exists to provide information to students about Confirmation, Clearing and Adjustment eg. specific offers, acceptances, rejections and university places. The telephone number is 0871 468 0468.

The Exam Results Helpline provides information and advice to students receiving their exam results who receive higher or lower grades than expected and want/need to explore alternative options about their futures. Exam Results helpline Advisers can access UCAS specific data but exist to provide students with independent advice about the range of options available to them. The telephone number is 0808 100 8000.

Source: UCAS

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